WHICH PELLETS SHOULD I USE?
Use certified A1 wood pellets for optimal combustion, less maintenance, and a longer lifespan for your stove.
HOW MANY KW OF HEATER?
Better to have a little extra capacity than too little. This way, the heater reaches the desired temperature faster and doesn't have to work as hard.
TIME FOR A SERVICE?
It's time for a service if your stove burns less efficiently, produces more smoke, or if it's been a year since the last service.
PELLET STOVES
How exactly does a pellet stove work?
A pellet stove automatically burns wood pellets fed from a hopper via an auger to the burner. The stove automatically regulates the flow, combustion, and temperature.
Do I need a chimney for a pellet stove?
Yes, but the flue is often smaller (Ø 80 mm) than with a wood-burning stove. A flue through the facade or via an existing flue is usually sufficient.
Does a pellet stove need to be connected to electricity?
Yes, pellet stoves run on electricity to power the motors, electronics, and ignition. In the event of a power outage, operation will stop.
How much noise does a pellet stove make?
Modern pellet stoves are relatively quiet, but you will hear some ventilation and the auger motor. Quiet models without a convection fan are available.
How much does it cost to use a pellet stove?
The costs depend on consumption and the price of pellets. On average, it's cheaper to burn than gas, and comparable to or cheaper than wood.
How often should I clean the stove?
For daily use: Light cleaning once or twice a week. A more thorough cleaning once a month.
Is a pellet stove sustainable?
Yes, wood pellets are a renewable fuel. They have low CO₂ emissions and burn more efficiently than loose wood.
Can I use a pellet stove with a thermostat?
Yes, most pellet stoves have a built-in thermostat or can be controlled remotely with an app or external thermostat.
Which pellets should I use?
Use certified A1 wood pellets for optimal combustion, less maintenance, and a longer lifespan for your stove.
What is the lifespan of a pellet stove?
With proper maintenance, a pellet stove lasts an average of 15 to 20 years. Regular cleaning and timely replacement of parts significantly extends its lifespan.
WOOD-BURNING STOVES
Do I need a chimney for a wood stove?
Yes, a wood stove must be connected to a suitable flue that safely removes the smoke. This can be an existing or newly installed chimney.
Can I install a wood stove anywhere in the Netherlands?
In most cases, yes, but some municipalities have stricter regulations or environmental zones. If in doubt, always check local policies or ask us for advice.
What type of wood is best to burn?
Use dry, untreated firewood such as oak, beech, or ash. Wood with a moisture content below 20% burns cleanly and provides the highest yield.
How often should I have my chimney swept?
At least once a year. For intensive use, twice a year is recommended to prevent chimney fires and blockages.
How long does a wood stove last?
A quality wood stove can easily last 15 to 25 years with proper maintenance and correct firing.
Can I heat my entire house with a wood stove?
In well-insulated homes, this is possible, especially with a central heating system. The wood-burning stove often serves as supplementary heating in one or more rooms.
What is the efficiency of a wood stove?
Modern wood stoves achieve an efficiency of 75% to 85%. Older models often achieve much lower efficiency.
Is a wood stove sustainable?
Yes, provided you burn responsibly with dry wood. CO₂ emissions are then largely neutral, because trees absorb CO₂ as they grow.
Can I burn wood when it's foggy or windless?
In calm or foggy weather, air circulation is poor, which can lead to smoke nuisance. Avoid burning under these conditions.
What maintenance is required for a wood stove?
Clean the glass and combustion chamber regularly. Have the flue swept annually and check the seals, ash pan, and firebricks.
PELLETS
What are wood pellets?
Wood pellets are compressed rods of sawdust or wood waste.
What are wood pellets made of?
Made from clean residual wood without glue or chemical additives.
Are wood pellets sustainable?
Yes, provided they come from responsibly managed forests.
How much do I consume on average per year?
Average 1,000 to 2,000 kg per household.
Can I use any pellet in my stove?
No, always use the correct quality (such as ENplus A1).
What is the difference between light and dark pellets?
Light pellets contain less bark and produce less ash.
How should I store pellets?
Dry and closed, preferably indoors or in a pellet container.
How much heat does one kilo of pellets produce?
Approximately 4.8 to 5 kWh per kilo.
What is the average cost of a bag of pellets?
Between €5 and €8 per 15 kg, depending on the market.
Can I use pellets for a barbecue or smoker?
Only if they are specifically intended for food preparation.
FIREWOOD
Which wood is best for my wood stove?
Hardwoods such as oak, beech or ash provide the most warmth.
Does firewood need to be dry?
Yes, a humidity level below 20% is ideal.
How long should wood dry?
At least 1 to 2 years, depending on the type of wood.
Can I burn freshly cut wood?
No, wet wood smokes a lot and is bad for your stove and chimney.
What is the difference between softwood and hardwood?
Softwood burns quickly and fiercely, hardwood burns long and steadily.
How much wood do I use per year?
On average 4 to 6 m³ for normal use.
What is the best way to store firewood?
Stacked, sheltered and off the ground, with ventilation.
Can I burn pallets or painted wood?
No, that produces harmful fumes and pollutes the stove.
Does each type of wood provide the same amount of heat?
No, hardwood has a higher energy value than softwood.
How do I recognize well-dried wood?
Light weight, cracks at the end and a hollow sound when you hit blocks together.
PELLET STOVE MAINTENANCE
How often should I clean a pellet stove?
For daily use: Light cleaning once or twice a week. A more thorough cleaning once a month.
What does a weekly cleaning entail?
Empty the ash drawer, clean the burner pot and, if necessary, clean the glass.
How do I clean the burner tray?
Remove the tray and brush out any snails and ash residue.
Do I need to clean the glass?
Yes, preferably once a week. Use stove glass cleaner or a damp cloth with ash.
How often should the entire appliance be professionally cleaned?
At least once a year, ideally before the new heating season.
What happens if I don't clean?
The heater works less efficiently, may malfunction and the risk of fire increases.
Can I use a vacuum cleaner?
Yes, but always use a special ash vacuum cleaner, never a regular vacuum cleaner.
How do I clean the fan and heat exchanger?
These should be cleaned annually by a professional or experienced user with knowledge of the appliance.
What are signs of contamination?
More smoke, poorer combustion, black deposits on glass, or error messages.
Does an automatic cleaning system make cleaning unnecessary?
No. Automated systems help, but you still need to clean manually regularly.
WOOD STOVE MAINTENANCE
How often should I clean my wood stove?
At least once a week with regular use. More intensive use requires more frequent cleaning.
Do I have to empty the ash drawer daily?
Not necessarily. Always leave a small layer of ash for better insulation and combustion.
How do I clean the glass of my wood stove?
Use a damp cloth with wood ash or a special stove glass cleaner.
What's the best way to clean the inside?
Remove loose ash and soot with a soft brush and an ash shovel.
Do I also need to clean the chimney?
Yes, at least once a year by a professional chimney sweep.
Can I use water for cleaning?
Never use excessive water. A slightly damp cloth is sufficient for surfaces.
When is a deep cleaning necessary?
At the end of the heating season or when there is a lot of soot accumulation.
How do I prevent the glass from turning black?
Burn dry, untreated wood and ensure adequate air supply.
Can I disassemble the combustion chamber for cleaning?
Some parts are removable, but only do this when the stove is cold.
Is there a difference between cleaning and maintenance?
Yes, you can clean it yourself. Maintenance is more extensive and is usually done annually by a professional.